Privacy Policy

Welcome to Troveloop! Your privacy is incredibly important to us. Please read this Privacy Policy carefully before using the Troveloop App (referred to as "the App").

This policy explains how we collect, use, store, and protect your personal information, as well as the rights you have concerning that information.

1. Information We Collect

To provide you with a smooth and secure service, we collect the following types of information:

Information you provide to us:

• Account Information: The mobile number you use to register and log in. This is used for identity verification and sending you important notifications.
• Payment Information: When you request a withdrawal or complete a transaction, we may collect your bank account details to process the funds.
• Identity Verification Information: To comply with legal regulations and ensure transaction security, we may require you to provide your name and ID number.

Information we collect automatically:

• Device Information: Your device model, operating system, and unique identifiers (e.g., IMEI, IDFA) to ensure the App's stability and compatibility.
• Log Information: Your usage time, pages visited, and IP address, which helps us analyze and optimize our services.
• Location Information: We only collect your location information if you give us your explicit consent.

Information collected via Third-party SDK (Adjust):

We integrate the Adjust SDK to analyze app installation attribution and user behavior. Adjust may collect your device identifiers (e.g., IDFA/GAID), app install and startup data, and in-app event data (e.g., registrations, purchases). All data is handled in accordance with Adjust's own privacy policy, which you can read here: https://www.adjust.com/terms/privacy-policy/

2. How We Use Your Information

• To provide and manage our services: This includes creating your account and processing gift card transactions and withdrawals.
• For security purposes: To verify your identity and prevent fraud and other illegal activities.
• To improve your experience: To enhance app features and functionality.
• To provide customer support: To respond to your inquiries and requests.
• For data analysis: To perform attribution analysis and optimize advertising through tools like Adjust.

3. Sharing, Transfer, and Disclosure of Your Information

We will not sell or rent your personal information. We may share your information in the following situations:

• With your explicit consent.
• As required by law: To comply with legal regulations, court orders, or mandatory government requests.
• With our affiliates: We may share your information with our affiliates within the necessary scope to provide you with consistent services.
• With trusted partners: We may share information with trusted third-party partners (such as payment processors) who perform functions on our behalf. These partners are bound by confidentiality agreements and are required to protect your information.
• During business transfers: In the event of a merger, acquisition, or asset transfer, we will notify you and ensure the receiving party adheres to this policy.

4. Your Rights

You have the right to manage your information and can exercise these rights through the "Settings - Privacy Management" section in the App . Your rights include:

• Access, correct, or delete your information: You can view, modify, or delete your personal information at any time.
• Withdraw consent: You can withdraw your consent for certain data collection, but this may affect the functionality of some services.
• Account cancellation: You can request to cancel your account. After cancellation, we will delete or anonymize your information as required by law.

5. Information Storage and Security

• Storage Location: Your personal data will be stored within the People's Republic of China.
• Security Measures: We use industry-standard security technologies and administrative measures, such as encryption, access control, and firewalls, to protect your data from unauthorized access, leakage, or alteration.
• Security Incidents: In the event of a security incident, we will promptly inform you and take appropriate measures to mitigate any potential damage.

6. Protection of Minors

This App is not intended for users under the age of 14. If we discover that we have collected information from a minor, we will delete the data immediately.

7. Changes to This Policy

We may revise this policy due to business updates or legal requirements. We will notify you of any changes through in-app pop-ups or announcements. Please stay informed.